Privacy Policy
Who we are
Excellence Tilers provides tiling and flooring services across Cape Town. This policy explains how we collect, use, and protect your personal information.
Information we collect
- Contact details needed to reply, such as your name, phone number, and email address
- Project details you choose to share, including suburb, timeline, and service type
- Basic website diagnostics such as page visits and form activity
How we use your information
- Prepare and send project quotes
- Communicate about appointments, work progress, and support
- Improve our website and response times
Consent for enquiries
When you submit a contact or quote request, you confirm that you agree to this Privacy Policy and our Terms. We only collect the details required to respond to your request.
Legal basis
We process personal information to respond to your request, provide services, comply with legal obligations, and run our business responsibly in line with POPIA.
Sharing of information
We do not sell your personal information. We only share information with trusted service providers when needed to run our website, communication tools, or business operations.
Data retention
We keep enquiry and project records only as long as needed for service delivery, accounting, legal compliance, and support history.
Your rights
You may ask to access, correct, or delete your personal information, subject to legal requirements. You may also object to processing in certain cases.
Cookies and analytics
We currently use only essential site functionality. If non-essential analytics or marketing cookies are enabled in future, we will add clear consent controls before those cookies run.
Security
We use practical administrative and technical safeguards to protect your data. No online system is perfect, but we take reasonable steps to reduce risk.
Contact
For privacy questions or data requests, email info@excellencetilers.co.za or call +27842110690.